Customer Comments Page
(no, we didn't make all this up!!!)"Of course Steve is my favorite musician, but I have to say, I wish that all online sites were like Camino Records. You're all a goodly crew, you certainly provide the highest caliber of customer service, and just about the fastest order fulfillment I've ever seen, bar none!!!
I can get items from Camino Records, better prepped for shipping, and delivered faster to me in the backwater of the US (Salt Lake City, UT area,) faster than some items from huge commercial enterprises" - Darrin Barney 18/7/06
"I just wanted to thank Camino for their excellent service recently. I have ordered a number of Steve Hackett CD's recently, and they have all avrrived within two days of ordering" - Francis 20/11/05
"When I ordered the Live Archive '05 some time ago, it arrived within three days - to the Netherlands! This is by far the quickest webshop I have ever ordered from!" - Steven Rieder 3/8/05
"I received my signed 'Metamorpheus' CD today. You are the best - you bring new meaning to the term "customer/fan friendly" Thank you" - Rich Butler 12/07/05
"CD arrived in Jersey next day ! As ever excellent service !
Thanks very much" - Phil Papworth 9/07/05
"Thank you all for such prompt service. I place orders frequently and wanted to take the time to let you know your service team should set the bar for all companies everywhere. I continue to appreciate all you do!" - Ken S. Shaw 20/05/05
"Ordered at 10.00am and arrived first post the day after. Now that is fast!! Keep that up and you'll have a loyal client base who won't go anywhere else" - Steve Llewellyn 31/03/05
"... the fastest I have EVER received a package in the mail from the UK or Europe... Hell, it's faster than I usually receive packages from inside the USA, or even in my own State... or even from my brother, who lives just a few miles away..." - Harv Laser 25/01/05
"I've been ordering products from the Steve Hackett website ever since it started up, and you guys still never cease to amaze me. Camino Records has, quite simply, the best customer service that I've encountered in a long, long time" - Adam Nowak 25/12/04
"Just within 5 days I recieved my order! While it is christmas time. Thank you" - Johan Hehenkamp (The Netherlands) 23/12/04
"I feel that I have to reply here. Have received the DVD this morning after only ordering yesterday. I am amazed at your efficiency and would like to personally thank you for your service" - Anthony Wilford 25/11/04
“Thanks for the excellent service, if only some of your competitors operated in the same way” - Steve Wrann 9/6/03
“Camino Records is one of the most customer-friendly online companies I deal with!” - Larry Baker 22/01/03
“I just received my (autographed!) Steve Hackett DVD box set, and I wanted to thank you for the fast delivery. I am amazed that it came across the Atlantic and arrived at my home in the United States only one day after the release date” - Adam Nowak 29/01/03
“...it's heart-warming to know that the art of customer service is alive and well!” - Colin Parker 1/9/03
“The fact that you actually answer e-mail (nevermind that you answered within a few hours) does make mugs like me who have been ripped off on the net before feel a lot safer odering from you” - Brendan Walsh 9/12/03
“I continue to be so pleased with the service I receive from Camino Records. When I ordered the Hackett CDs/DVD on January 21, the return email said to expect the shipment in 28 days. Well, I received it yesterday--just 6 days after I ordered it! And you're overseas! Thanks to Steve for continuing to create amazing music and to Camino for treating its customers so well!” - Larry Baker 28/01/03
“Ace customer service, thanks very much” - Stuart Pollock 24/01/03
“You are efficiency incarnate! ;-)” - Andrew J Lim 27/11/03
“Many thanks for your prompt and helpful response to my query” - Tim Jackson 22/01/03
“Having ordered the South American dvd on Sunday I was amazed to receive it this morning, thank you for such marvellous service and keep up the good work” - Paul Chitty 17/01/03
“...it's great that I've found your company on the web - I'll be ordering again in the near future.” - Roger Bisschops 13/01/03
“Thanks for all your great service and thanks to Steve for all the Great Music!” - Scott Moskowitz 12/01/03
“I am so completely pleased with the expeditious and effective way you have responded to orders” - Darrin Barney 10/01/03
“You guy's are GREAT!! Keep up the good work” - Steve Jaten 10/01/03
“What incredibly fast service (considering you are on the other side of the Atlantic Ocean)! Thank you very much...” - Carl A. Mack 03/02/03
“A brief note to thank you for your continuing good service...Every time I order from Camino your service is impeccable!...You're an excellent team...” - John Woodcock 01/02/03
“I just want to say how impressed I was with the quality service I received in my last order with Camino Records...and the fact that I received my order so promptly, in the midst of a postal holiday and wicked snow storms in the Eastern U.S., speaks volumes about the quality of your organization. I like having the opportunity as well to support Mr. Hackett's career by buying directly from him” - Christopher Nollett 19/02/03
“As usual, the service I receive from Camino Records is top notch!!” - Darrin Barney 30/04/03
“I was impressed with Camino before, I am AMAZED now. Thanks for your help” - Nathan Scrivens 21/5/03
“Your online service is always the best!” - Giuseppe Falco 12/6/03
“As always, a really first class service” - Dave Matthews 14/7/03
“Don´t you guys have anything else to do than shipping an order at the same time you receive the order????
I got the CD´s today, and I ordered only yesterday about the same time!
This is the best service I have ever experienced” - Markus Gnad 21/8/03
“Your service has excelled beyond expectations” - Rafi Ashton 21/9/03
“You are very service minded people who works for Steve and I hope he is satisfied with your splendid work!” - Göran Johnsson 8/10/03
“I couldn't believe it took only 48 hours from posting my order to actually receiving the goods - far better service than some of the larger online stores I could mention!
I will certainly be ordering from you again, and well done on top rate service!” - Alan Bredee 10/10/03
“Dear Sir/Madam, many thanks for your very prompt delivery of The Geese and the Ghost by Anthony Philips, I had previously ordered this item off another site not being aware that you stocked it and had been waiting sometime without any joy. I eventually cancelled this item when I discovered you stocked it. I ordered it on Monday and received it today. I will certainly be purchasing more items from your web site in the future, many thanks again you have made my day” - J Gibson 4/2/04
“I wanna thank Camino and you for the confidence and the service. I am glad that in a time that values are sometimes far away things like your service still exist today” - Kasper Chevalier 12/5/04